FREQUENTLY ASKED QUESTIONS - BRIDAL:
1.) How far in advance should I order my wedding gown?
Ideally, you should order the dress 8-10 months prior to your wedding date. Most manufacturers require 4 -6 months for delivery to the store. Also, make sure to order your dress early enough to have plenty of time to get any alterations that may be needed. Some brides prefer to purchase the gown off the rack so that they know exactly how it fits and they can immediately show their friends and family what they will be wearing on their special day.
2.) Should I make an appointment or just stop in?
We highly recommend that you make an appointment with one of our experienced bridal consultants. A typical appointment will last 90 minutes and we would like to make sure that we have a dedicated staff person available to work exclusively with you to ensure that you enjoy the experience.
Without an appointment, we cannot guarantee that we will have a consultant available to provide you with the service you deserve.
3.)Should I get a sitter for the kids?
We love children; however, when shopping for your gown you need to be able to focus and concentrate without distractions. A bridal boutique is not a fun place for kids, and they will get bored quickly. A bridal salon is also not a safe place for children due to loose pins and other hazards.
4.) Given that you measure me for my gown, will I still need alterations?
Measuring you will allow us to get a dress very close to what you need. However, every person's body is slightly different and many brides do require alterations. There is an additional cost for alterations and we do offer an in-house seamstress that can make your alterations, if needed, at very reasonable rates.
5.) Will my gown be sent to my home or to your store?
All gowns are shipped to our store (you choose Green Bay or Appleton) so that we can inspect, steam, and press it. We immediately store your gown in a zippered bag to protect it and we will store your gown in our store at no charge to you.
6.) Are prices cheaper on the internet?
This is a common misconception and a source of many complaints by consumers. Many fakes and factory seconds have shown up on the internet. There have also been numerous complaints of scams where a bride never even receives their gown and they have very little recourse. In fact, we have had several brides call us in a panic to get a dress at the last minute due to being scammed by an online company. We price our gowns at the lowest price allowed by the manufacturer. If the manufacturer discovers that a store is pricing gowns below the required minimum, they will stop deliveries to that store and you won't be able to get your gown. Why risk the most important part of the wedding? Also, most brides love the experience of trying on gowns, coordinating maids, flowergirls, tuxedo's, etc. all at one store that they can visit whenever they want.
7.) My wedding got cancelled, can I return my dress?
Unfortunately, no. Your dress is special ordered for you and we cannot accept returns.
8.) Do you offer layaway options?
We require payment of at least 60% of the purchase price in order for us to order your wedding gown. All other purchases (maids, mothers, jewelry, etc.) are required to be paid in full prior to us ordering them.
9.) Do you recommend that I purchase a "Gown Preservation Kit?"
Not really. We provide a very nice zippered bag, free of charge, with every bridal and prom gown purchased. This bag provides adequate protection over a long period of time. However, some brides do prefer to purchase an actual "preservation kit" at the cost of $159. For more information, please see the sample in our store.
FREQUENTLY ASKED QUESTIONS - OTHER:
1.) What is the best time to come to your store? We have a very large store with an enormous inventory and finding the perfect dress can take quite a while and be a lot of fun. However, we have some days, like Saturday, where every one of our 28 dressing rooms is being used. For a less hectic experience and more personable service, during the week is the best time. We are also open on Sunday's from 11:00-3:00 from January through the end of April.
2.) Do you offer any special deals or discounts? We price our gowns at the lowest price allowed by the manufacturer, but we can offer a variety of package deals or quantity discounts. For example, we offer discounts on bridesmaids if the bride purchases her gown at our store. We offer discounts on veils, tiara's, jewelry, and shoes when you purchase your bridal or prom gown from us. Ask about current specials and discounts when you visit our store.
3.) I see a dress I like on your website, do you have it in the store? Maybe. Our website shows all of the dresses available from all of the designers that we order from. We can order any dress that is on our website, but we only have about 30-40% of the total collection physically in our store at any time. For prom, we will have almost all of the dresses in the "Top Ten" collection, as these are the most popular styles from ten different designers.